Q: How to place an order?
A: Inquire with us → sample customization → use scenario inform → receive our product design recommendation → negotiate details → confirm the sample → sign the contract/deposit → mass production → goods ready → balance/delivery → further cooperation.
Q: Can I request a sample order?
A: Yes, we can provide sample pricing. Please contact our team for specific details regarding sample availability and costs.
Q: What shipping methods are available?
A: Shipping is available by sea, air, or express (DHL, UPS, FedEx). Other shipping methods can be arranged upon request.
Q: What is the estimated production and delivery time?
A: Delivery time depends on order quantity. Standard parts are typically shipped within 3 days, while non-standard parts require up to 10 days for production.
Q: What should I do if my package is missing products?
A: Please contact our support team immediately. We will verify the order contents with our packaging logs and arrange for a compensation shipment.
Q: What payment methods do you accept?
A: We primarily accept T/T. Options include a 30% deposit with 70% paid before shipment, or 100% payment before shipment. Other methods may be acceptable upon prior negotiation.
Choppa Tools
