Frequently Asked Questions
Q: Is the entire production process completed in your workshop?
A: 90% of the program is completed in our workshop, allowing us to strictly control the quality of components and finished products.
Q: How do you ensure your product quality?
A: We produce our own components, covering raw material cutting, mechanical processing, casting, forging, heat treatment, and precision machining. We randomly inspect every step and collect customer feedback to optimize quality.
Q: Do you provide guarantees for the products?
A: Yes, our products come with a complete 1-year warranty and lifetime maintenance support.
Q: What is the estimated delivery time and shipping method?
A: Standard products are in stock and can ship the same day. Non-standard parts typically take within 10 days. We offer sea freight, air freight, or express delivery (DHL, UPS, FedEx).
Q: How do I confirm payment for an order?
A: We accept wire transfers. Typically, a 30% deposit is required to confirm the order, with the remaining 70% paid before shipment, or 100% payment upfront.
Q: What kind of support can I receive as a customer?
A: We provide comprehensive training support, marketing support, technical support, and supply chain management support.